Q: Does VSAT work in areas without network coverage?

Yes, that's precisely the advantage of VSAT. It works anywhere with a clear view of the sky. It's the ideal solution for rural areas, mining sites and base camps without terrestrial coverage.

Q: What speed can I expect with a VSAT connection?

In Ku-band, speeds range from 2 to 20 Mbps download. In Ka-band (high throughput), you can reach 10 to 100 Mbps. Typical latency is 500-700ms, acceptable for web browsing, emails and VoIP.

Q: What maintenance contracts do you offer?

We offer 3 levels: Bronze (corrective maintenance, D+1 intervention), Silver (preventive + corrective, 8h intervention, hotline), Gold (preventive + corrective, 4h intervention, 24/7 monitoring, parts included).

Question 1

What services does CEC TELECOM offer?

Accepted Answer

CEC TELECOM offers complete solutions in VoIP and IP telephony, fiber optics, video surveillance, telecom antennas (4G, VSAT, microwave), datacenter and cloud, networking, PMR radio, renewable energy and IT maintenance.

Question 2

What areas do you cover?

Accepted Answer

We mainly operate in Congo-Brazzaville (Pointe-Noire, Brazzaville) and the DRC (Kinshasa, Matadi, Lubumbashi). We can also work in other Central African countries on request.

Question 3

How can I get a quote?

Accepted Answer

You can contact us via the form on our website, by email at contact@congoelectronicenter.com, by phone at +242 06 769 05 05, or via our online chat. We respond within 24 hours with a tailored proposal.

Question 4

What is VoIP and what are its advantages?

Accepted Answer

VoIP (Voice over IP) allows you to make calls over the Internet. Benefits include: 40-60% cost reduction, HD audio quality, mobility with softphones, and advanced features (conferencing, voicemail, auto-attendant).

Question 5

What VoIP solution for a 20-extension SME?

Accepted Answer

For a 20-extension SME, we recommend a Yealink or Grandstream IPBX with a local SIP Trunk. This solution offers excellent value with auto-attendant, voicemail and built-in conferencing.

Question 6

What type of fiber to connect two buildings?

Accepted Answer

For a point-to-point link between two buildings, we deploy single-mode fiber with speeds from 100 Mbps to 10 Gbps. Installation includes cable pulling, splicing, OTDR testing and certification.

Question 7

How long does fiber optic installation take?

Accepted Answer

The timeline depends on distance and environment. A short link (< 500m) can be installed in 3-5 days. A more complex project (underground pulling, long distance) may take 2-4 weeks.

Question 8

Does VSAT work in areas without network coverage?

Accepted Answer

Yes, that's precisely the advantage of VSAT. It works anywhere with a clear view of the sky. It's the ideal solution for rural areas, mining sites and base camps without terrestrial coverage.

Question 9

What speed can I expect with a VSAT connection?

Accepted Answer

In Ku-band, speeds range from 2 to 20 Mbps download. In Ka-band (high throughput), you can reach 10 to 100 Mbps. Typical latency is 500-700ms, acceptable for web browsing, emails and VoIP.

Question 10

What maintenance contracts do you offer?

Accepted Answer

We offer 3 levels: Bronze (corrective maintenance, D+1 intervention), Silver (preventive + corrective, 8h intervention, hotline), Gold (preventive + corrective, 4h intervention, 24/7 monitoring, parts included).

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